Shipping policy
Shipping Policy
Rozavelle
At Rozavelle, we work with trusted fulfillment partners to bring your skincare essentials to your door. Please review our shipping terms below.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Orders placed on weekends or public holidays will begin processing the next business day.
Please note that during high-volume periods (sales events, holiday season), processing may take an additional 1–2 business days.
Shipping Times & Rates
| Destination | Estimated Delivery | Cost |
|---|---|---|
| United States (Standard) | 7–12 business days | Free on orders over $50 / $4.95 flat rate |
| United States (Express) | 4–7 business days | $9.95 |
Delivery estimates begin from the date of shipment, not the date of order. Estimates are not guaranteed and may vary due to carrier delays, weather, or customs processing.
Order Tracking
Once your order ships, you'll receive an email with a tracking number. Tracking updates may take 24–48 hours to appear after the shipping confirmation is sent.
You can track your order anytime via the link in your email or on our Track Your Order page.
Multiple Shipments
To get your products to you as quickly as possible, items in the same order may occasionally ship separately from different fulfillment centers. You will not be charged extra shipping for split shipments — each parcel will have its own tracking number.
Incorrect Address
Please double-check your shipping address at checkout. Rozavelle is not responsible for orders shipped to an incorrectly entered address.
If you notice an error, contact us at winterberrymerchants@gmail.com within 12 hours of placing your order and we will do our best to correct it before dispatch. Once an order has shipped, we are unable to change the delivery address.
Delayed, Lost, or Stolen Packages
If your tracking has not updated for 10+ business days, or your package is marked as delivered but has not arrived, please contact us at winterberrymerchants@gmail.com and we will investigate with the carrier.
- Packages confirmed lost in transit will be reshipped or refunded at no cost to you.
- For packages marked "delivered," please allow 48 hours and check with neighbors or your building's mail area, as carriers occasionally scan early.
Customs, Duties & Taxes
Applicable sales taxes are calculated at checkout. Rozavelle covers all import handling on standard US orders — you will not be asked to pay additional fees on delivery.
Order Cancellations
Orders can be cancelled within 12 hours of purchase for a full refund. After this window, your order may already be in fulfillment and can no longer be cancelled — please refer to our Refund Policy for return options after delivery.
Contact Us
Questions about your shipment? We're happy to help.
Email: winterberrymerchants@gmail.com Response time: within 24 hours, Monday–Friday
Rozavelle reserves the right to update this Shipping Policy at any time. Changes take effect upon posting to this page.